Welcome to Craghop Clothing Shop, where we equip modern explorers with high-performance apparel for every adventure. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What types of clothing does Craghop specialize in?
We specialize in adventure-ready apparel designed for active lifestyles. Our collection includes:
- Performance base layers (tops and bottoms)
- Active tops and shirts
- Beachwear and swimwear with UV protection
- Technical outerwear including ski pants
- Adventure footwear including sandals
- Specialized gear like gloves and legwear
Are Craghop products suitable for extreme weather conditions?
Yes! Our base layers and technical apparel are specifically designed to perform in various conditions:
- Moisture-wicking fabrics for hot climates
- Thermal layers for cold weather adventures
- UV-protective materials for beach and watersports
- Durable construction for rugged outdoor use
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Account benefits include:
- Faster checkout
- Order tracking
- Wish list functionality
- Exclusive offers for registered adventurers
Can I modify or cancel my order after placing it?
We process orders quickly to get your adventure gear to you as soon as possible. If you need to modify or cancel your order, please contact our customer service team at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Shipping & Delivery
Where does Craghop ship?
We ship worldwide to outfit active lifestyles across the globe, excluding some remote areas and parts of Asia. Our Savannah-based team processes all orders within 1-2 business days. Please note that delivery times are estimates and may vary depending on your location and customs processing.
What are my shipping options?
We offer two shipping methods to meet your adventure timeline:
- Standard Shipping ($12.95):
- Delivered via DHL or FedEx
- 10-15 day delivery after dispatch
- Tracking included
- Ideal for time-sensitive adventures
- Free Shipping (Orders over $50):
- Delivered via EMS
- 15-25 day delivery after dispatch
- Perfect for stocking up on essentials
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping via DHL/FedEx, you can track your package directly on their websites using the provided tracking number. For Free Shipping via EMS, tracking may be limited in some regions.
Returns & Exchanges
What is your return policy?
We stand behind every product in our collection. If any item doesn’t meet your adventure needs:
- You may return it within 15 days of receipt
- Items must be unworn, unwashed, and in original condition with tags
- We offer full refunds or exchanges
- Return shipping costs are the customer’s responsibility unless the item is defective
How long do refunds take to process?
Once we receive your returned items, please allow:
- 3-5 business days for processing
- Additional time for the refund to appear in your account (varies by payment method)
Payments
What payment methods do you accept?
We accept all major payment options to accommodate our international community of adventurers:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers. For additional security, we recommend using PayPal if you prefer not to enter credit card information directly on our site.
Have more questions? Our Savannah-based customer service team is ready to help outfit your next adventure. Contact us at [email protected].
Where will your next adventure take you? We’ll make sure you’re dressed for it.