Privacy Policy

At Craghop Clothing Shop (“we,” “us,” or “our”), we understand that your privacy is as important as the performance of our adventure gear. Just as we engineer our apparel to protect you from the elements, we’ve designed our privacy practices to safeguard your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about our customers and visitors to our website craghopclothing.com.

1. Information We Collect

To provide our global adventurers with seamless service, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase or create an account.
• Adventure Profile Information: Product preferences, purchase history, and sizing details to better serve your expedition needs.
• Technical Information: IP address, browser type, device information, and operating system when you visit our site.
• Usage Data: Pages visited, time spent on site, and interaction with our products and features.
• Communication Records: Correspondence with our customer service team regarding your adventure preparations.

2. How We Use Your Information

Like our moisture-wicking fabrics that adapt to your environment, we use your information to enhance your experience:

• Process and fulfill your orders for technical adventure gear
• Provide customer support with expedition-level responsiveness
• Improve our products and website functionality
• Send important account/purchase notifications
• Personalize recommendations based on your adventure profile
• Prevent fraud and enhance security measures
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same protection as our high-performance fabrics:

• Service Providers: We partner with trusted third parties (payment processors, shipping carriers) who assist in delivering our services, all bound by confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve adventurers worldwide (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same rigor we apply to our product testing:

• Military-grade encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• No storage of payment data on our servers
• Real-time fraud monitoring by our security team

6. Your Rights and Choices

You have control over your information, just as you control your adventure gear:

• Access & Correction: Review and update your account information anytime
• Data Portability: Request a copy of your personal data
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of promotional communications
• Cookie Controls: Manage cookie preferences through your browser settings

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Necessary for site functionality and secure checkout
• Performance Cookies: Help us improve our site performance
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Show relevant product recommendations (you can opt-out)

You can manage cookies through your browser settings, though disabling some may affect site functionality.

8. Children’s Privacy

Our products are designed for adventurers aged 13 and older. We do not knowingly collect information from children under 13 without parental consent.

9. Policy Updates

We may update this policy as our services evolve. Significant changes will be communicated through our website or email. Your continued use after updates constitutes acceptance.