At Craghop Clothing Shop, we engineer our adventure gear to withstand the toughest conditions, but we understand that sometimes an item might not be the perfect fit for your expedition. Our returns policy is designed with the same flexibility as our performance fabrics.

Key Points at a Glance:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached
  • Process Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method

Our Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return authorization. Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Email Body:

Hello Craghop Team,

I would like to initiate a return for my recent order (#[Your Order Number]). The items I wish to return are:

  • [Product Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – sizing, product not as described, etc.]

Please advise on next steps for my return.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Once approved, securely package your return with:

  • All original tags attached
  • Unworn and unwashed condition
  • Original packaging if possible
  • Include the return authorization form we provide

Step 3: Ship Your Return

Send your package to:

Craghop Returns Department
7804 Abercorn Street
Savannah, GA 31406
USA

We recommend using a trackable shipping method as you’re responsible for the return until it reaches us.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment form (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Duties/taxes are non-refundable

Exchange Process

For size exchanges:

  1. Follow the same return process above
  2. In your return request, specify you’d like an exchange and include your preferred size
  3. We’ll ship the new item once we process your return
  4. No additional shipping charges for US exchanges

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear (if hygiene tags have been removed)
  • Legwear (tights, socks, etc.)
  • Gloves
  • Final sale items (clearly marked during checkout)

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedited replacement

Adventure-Ready Guarantee

We stand behind our technical apparel like we stand behind our adventurers. If you’re unsatisfied with your gear’s performance in actual outdoor conditions within 30 days of purchase, contact our product team for special consideration beyond our standard return window.

For any questions about our returns policy, contact our Savannah-based team at [email protected]. We respond faster than our quick-dry fabrics wick moisture!